Privacy Policy

1. About This Policy

J.A.H Garden and Property Care ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a family owned business based in Nambour on the Sunshine Coast, Queensland. If you have any questions about how we handle your data, please don't hesitate to get in touch.

2. Information We Collect

We may collect the following personal information when you contact us or use our website:

• Name, email address, and phone number
• Property suburb and address details
• Service preferences and property type
• Messages and enquiry content you submit via our contact form
• Analytics data (page visits, browser type) collected via cookies, see Section 7

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes for our services
• Schedule and deliver lawn, garden and property care services
• Send service reminders and follow-up communication related to your bookings
• Improve our website and the quality of our services
• Meet legal and regulatory obligations

We will not use your information for unsolicited marketing without your explicit consent.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers who assist in operating our business (for example, CRM and scheduling platforms), under strict confidentiality obligations
• Law enforcement or regulatory bodies when required or authorised by law

Any third-party service providers we engage are required to handle your data in accordance with Australian privacy law.

5. Storage and Security

Your information is stored securely using industry-standard measures. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our CRM and communication platforms use encrypted connections (HTTPS/TLS) for data in transit.

While we take all reasonable precautions, no internet transmission is 100% secure. If you have concerns about a specific transmission, please contact us directly.

6. Access, Correction, and Deletion

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your information where we are no longer required to retain it

To make any of these requests, please contact us at jah.gpc@gmail.com. We will respond within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies, small files stored on your device, to improve your browsing experience and gather anonymised analytics data (such as pages visited and session duration). This helps us understand how visitors use our site and improve it over time.

You can disable cookies in your browser settings at any time. Please note that some website features may not function correctly without cookies enabled. We do not use cookies to serve targeted advertising.

8. Photography

We may take before and after photographs of work completed on your property for portfolio and marketing purposes. If you do not wish for photographs of your property to be used, please let us know before or during the visit. We will respect your preference in all cases.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

For privacy-related enquiries, please contact us at: